Exchanges and returns must be received within 30 days from the ship date (45 if it is an international order). Since we are Print To Order, every order is a custom job, so when an item is sent back, we have to eat the cost and make a new one; for that reason, exchanges must happen within 30 days (45 for international orders). If an order exchange or return surpasses 30 days, a 15% restocking fee will be applied.
If you need to Exchange or Return, please send your item/s to the below address with your order number and a note what you would like to do. On the note please be very specific.
ARM THE ANIMALS
113 E. SANTA CLARA STREET
ARCADIA, CA 91006
Once we receive your exchange, it takes up to 8-10 business days (not including weekends/holidays) to ship out your replacement or exchange. If you are waiting for a refund, once we receive your package, it can take up to a week to process a refund.